Mitarbeiter/in (m/w/d) IT-Support
Core
1st-Level IT support for a county administration with 800+ workstations, handling tickets, device lifecycle, and user account management.
Role type
1st-Level IT Support Specialist
Builds
Standard workstations, device images, and user accounts in Active Directory/Azure AD
Domain
Public Sector / IT Infrastructure
Required skills
1st-Level support, ticketing systems, remote troubleshooting, Windows client administration, Active Directory, Azure AD, UEM, network basics, endpoint security
Preferred skills
Entra ID, UEM, network knowledge, endpoint security
Responsibilities
Handle and prioritize support requests via phone/email/tickets, perform remote and on-site device troubleshooting, install and configure endpoints, manage user accounts and permissions, coordinate escalations to 2nd-level support, support IT projects
Seniority
Mid-level, hands-on IC