Experte (m/w/d) Leistungsservice
Core
Designing and optimizing processes for the performance service of nationwide customer service centers to provide optimal service to policyholders.
Role type
Senior process expert (private health insurance)
Builds
Internal workshops, process regulations, quality assurance measures, and structured project outcomes.
Domain
Insurance (Private Health Insurance) + Process Optimization
Required skills
Process optimization, internal workshop facilitation, quality control, project management, complex case resolution, regulatory knowledge (private health insurance), fee schedule knowledge (doctors/dentists), ambulatory therapy knowledge
Preferred skills
Experience in performance service of a health insurance company
Technologies
N/A
Responsibilities
Prepare and lead internal workshops to maintain process quality, act as a consultation partner for performance-related questions, conduct quality assurance measures and reporting, resolve complex individual cases independently, participate in diverse projects and working groups
Seniority
Mid-level, hands-on IC