Mitarbeiter (m/w/d) 2nd Level IT-Support und Matrix42 Administration
Core
2nd Level IT Support specialist responsible for resolving escalated technical incidents and administering the Matrix42 ITSM suite.
Role type
2nd Level IT Support Engineer (ITSM Administration)
Builds
Stable and efficient IT service management processes and user support workflows
Domain
IT Infrastructure & Service Management
Required skills
Matrix42 ITSM administration, PowerShell scripting, Active Directory management, incident analysis, HelpDesk software usage, remote troubleshooting, documentation creation
Preferred skills
Microsoft Azure experience, Microsoft Client OS expertise, MS Office applications
Technologies
Matrix42, PowerShell, Active Directory, HelpDesk software, Microsoft Azure, Microsoft Client OS
Responsibilities
Analyze and resolve escalated technical incidents via HelpDesk, remote tools, phone, or on-site; Administer and develop the Matrix42 ITSM suite; Create documentation, error handling guides, and workarounds for the knowledge base; Manage Active Directory permissions and conduct workstation analysis for hardware/software needs; Participate in modern IT infrastructure projects