Spezialist im Kundenservice (m/w/d)
Core
Providing holistic, solution-oriented customer support for a regional fiber-optic internet provider, managing complex inquiries and improving service processes.
Role type
Senior customer service specialist (technical environment)
Builds
High customer satisfaction and optimized service workflows
Domain
Telecommunications / Fiber-optic internet
Deliverable
client delivery
Required skills
Complex problem solving, empathic communication, process improvement, technical understanding, structured thinking, stakeholder coordination
Preferred skills
Experience in technical customer service, background in business administration or IT, adaptability in regional business context