Callcenter Agent (m/w/d)
On-site
Core
Handling customer inquiries, connecting customers with internal departments, and resolving service requests and orders.
Role type
Customer service representative
Builds
Customer support and order management for an e-commerce retailer
Domain
E-commerce / Retail
Deliverable
client delivery
Required skills
Business training, MS Office, keyboard proficiency, ERP systems experience, customer service experience
Responsibilities
Listening to customers and providing solutions, coordinating between customers and internal teams, processing service requests and orders