IT Mitarbeiter (m/w/d)
Core
IT support specialist handling customer inquiries via phone/email and on-site troubleshooting for software and hardware issues.
Role type
IT support technician (Level 1/2)
Builds
IT support services for end-users
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Windows 10, Microsoft Office, Microsoft Server structure, Network troubleshooting, Mobile device installation, Ticketing systems
Preferred skills
M365, Azure, Cloud services
Responsibilities
Answer customer inquiries via phone and email, troubleshoot software and hardware issues on-site, install mobile devices, document and track requests in a ticketing system