Kundendienst-Planung (m/w/d)
Core
Planning and scheduling of customer service interventions, handling complaints, and managing spare parts procurement for a window and door manufacturer.
Role type
Customer Service Planning Specialist
Builds
Customer service intervention schedules and spare parts orders
Domain
Manufacturing (Windows and Doors)
Required skills
Scheduling, complaint handling, spare parts procurement, commercial processing, documentation, Office applications
Preferred skills
ERP or planning systems experience
Responsibilities
Handle customer service inquiries and complaints, plan and schedule service interventions, adjust schedules based on urgency and capacity, clarify material needs and order spare parts, process commercial aspects of service interventions, document processes