Customer Support
Core
Full-time Customer Support Representative providing exceptional support to residential and commercial customers, processing service/installation tickets, and coordinating with internal teams.
Role type
Customer Support Representative
Builds
Service and installation tickets, customer solutions, and follow-ups
Domain
Commercial/Industrial/Residential door, docking, and security products
Deliverable
client delivery
Required skills
Ticket creation and scheduling, pricing quoting, customer concern resolution, outbound calling, ERP system updates, KPI tracking
Preferred skills
Microsoft Office Suite, CRM software proficiency, organization, multitasking, problem-solving
Responsibilities
Schedule and create accurate service tickets; promote products and quote pricing; handle customer concerns and provide solutions; conduct outbound follow-up calls; coordinate with Dispatch teams; update customer interaction records in ERP; meet KPIs.
Seniority
Entry-level to Individual Contributor
