Abteilungsleitung IT-Service (w/m/d)
Core
Leading the IT-Service department for a district administration, managing over 25 employees across three field teams to ensure stable, efficient, and customer-oriented IT operations.
Role type
Senior IT Service Management Director
Builds
Stable, high-performance IT service operations and support infrastructure
Domain
Public sector IT / IT Service Management
Required skills
IT Service Management (ITIL), Service Desk leadership, Incident and Request Management, Team leadership, Strategic planning, Process optimization
Preferred skills
Ticketing system expertise, Dispatching management, Project coordination
Technologies
ITIL, Ticketing systems, Dispatching tools
Responsibilities
Lead and develop the IT-Service department and its field teams; Strategically and operationally steer IT-Service and IT-Service Management; Manage the central Service Desk and ensure high service quality; Oversee the operation and development of the enterprise-wide ticketing system, IT Hotline, and central dispatching; Coordinate and lead IT projects within the service area