Application Support Specialist (m/w/d)
Core
Support HR software solutions (heroes) and coordinate between business units and development teams.
Role type
Application Support Specialist
Builds
HR solutions and applicant management systems
Domain
HR Technology
Required skills
Jira Service Desk, incident and service request management, ERP/CRM support, user training, technical communication
Preferred skills
Project management software, coaching (via careerplan.io/jobs/10001-1003818555-S-application-support-specialist-mwd-at-westpress-gmbh-co-kg-werbeagentur)
Technologies
Atlassian Jira, heroes
Responsibilities
Handle customer and user inquiries via Jira Service Desk, support external and internal users with technical questions, manage the applicant management system heroes, escalate complex issues to the tech team, perform minor system adjustments
Seniority
Mid-level, hands-on IC
