Mitarbeiter IT-Softwaresupport (m/w/d) - Cloudlösungen
Core
Provide 2nd-level software support and troubleshoot issues for customers using the DOKU@WEB® cloud-native document management system.
Role type
2nd-level IT software support specialist
Builds
Stable support processes and customer service for DOKU@WEB®
Domain
Document management / Cloud services
Deliverable
client delivery
Required skills
SQL, database systems, ticketing systems, MS Office
Preferred skills
SQL, database systems
Responsibilities
Answer user inquiries and troubleshoot issues via phone and helpdesk, analyze and prioritize support tickets, collaborate with internal teams on software and data questions, document configuration changes and system updates, contribute to process optimization.
Seniority
Mid-level, hands-on IC