Abteilungsleiter Service & Kundenmanagement (m/w/d)
Core
Leading the service and customer management department to optimize processes and ensure first-class customer service for an expert retail chain.
Role type
Department Head, Service & Customer Management
Builds
Service operations and customer experience for retail customers
Domain
Retail / Customer Service
Required skills
Team leadership, process optimization, customer relationship management, operational planning, stakeholder coordination, problem-solving
Preferred skills
Hands-on customer support, motivation and team development, structured and independent work style
Responsibilities
Organize and develop the service department, lead and support internal and external sales teams, act as primary contact for customers and service staff, handle complex service and customer cases, plan and create deployment and work schedules, coordinate service orders and internal workflows, analyze structures to identify improvement potential, collaborate with store management and other departments
Seniority
Manager, hands-on leadership