Einen IT-Mitarbeiter (m/w/d) Service-Desk
Core
1st-Level IT Service Desk support for ~600 users across 40 municipal properties, handling tickets, hardware/software setup, and user management.
Role type
1st-Level IT Service Desk Technician
Builds
IT support services for municipal employees
Domain
Public sector / Municipal IT
Required skills
1st-Level support, ticketing systems, Windows Active Directory, hardware/software installation, MDM, user onboarding/offboarding, ITIL
Preferred skills
Mobile device management, government environment experience
Technologies
Windows Active Directory, MDM, MS Office, Ticketing systems
Responsibilities
Answer 1st-Level support inquiries, process and classify tickets, install/configure workstations and peripherals, manage user accounts and permissions, perform on-site visits, assist with hardware rollouts, inventory IT assets
Seniority
Mid-level, hands-on IC