Mitarbeiter:in IT-Helpdesk (m/w/d)
Core
Providing 1st, 2nd, and 3rd-level IT support via a rotating hotline and managing specific IT services including mobile device management, application management, licensing, and hardware provisioning.
Role type
IT Helpdesk Technician (1st-3rd Level)
Builds
IT services for internal employees
Domain
IT Operations / Helpdesk
Deliverable
client delivery
Required skills
IT ticket management, MS Intune, IT workstation administration, license management, MS technologies (Windows, Office), project management coordination, supplier coordination
Preferred skills
Project management experience
Technologies
Microsoft Intune, TeamViewer, Windows, Office