Qualitäts- und Reklamationsmanager (m/w/d)
On-site
Core
Manage customer complaints and quality issues for professional clients in the construction materials sector, analyzing root causes and implementing corrective measures.
Role type
Quality and Claims Manager
Builds
Improved quality processes and reduced complaint rates for construction materials products
Domain
Construction / Building Materials
Deliverable
client delivery
Required skills
complaint management, root cause analysis, process optimization, stakeholder coordination, technical understanding
Preferred skills
knowledge of sanitary, tiling, flooring, and doors
Responsibilities
Handle and process customer complaints from professional clients, analyze causes of defects, coordinate with internal departments and suppliers, implement measures to prevent future errors, optimize quality processes
Seniority
Mid-level, hands-on IC