IT support specialist (m/w/d)
Core
Provide first- and second-level IT support for users on-site and remotely, managing workplace technology and ensuring reliable, secure IT services.
Role type
IT support specialist
Builds
IT services and workplace technology solutions
Domain
MedTech / Healthcare
Required skills
Hardware troubleshooting, Software troubleshooting, Network troubleshooting, Microsoft 365 administration, Azure/Entra ID administration, Intune administration, Windows environment administration, Mobile device management, User onboarding/offboarding, Business application support, IT documentation
Preferred skills
Cybersecurity knowledge, Compliance knowledge, External vendor coordination, Quality control processes
Technologies
Microsoft 365, Azure, Entra ID, Intune, Windows
Responsibilities
Perform first- and second-level IT support for users on-site and remotely, Analyze and resolve issues in hardware, software, network, mobile devices, and workplace technology, Install, configure, and maintain laptops and other IT hardware, Support user onboarding and offboarding and manage user permissions, Support business applications including configuration, testing, and updates, Coordinate with external IT service providers and suppliers
Seniority
Mid-level, hands-on IC