enior Technical Support Engineer (m/w/d) | 3rd Level Support
Core
Handling complex 3rd-level support escalations, performing root-cause analysis, debugging applications, and collaborating with development teams to resolve technical issues for international customers.
Role type
Senior Technical Support Engineer (3rd Level)
Builds
Sustainable solutions and workarounds for complex technical issues
Domain
Software support and technical troubleshooting
Required skills
SQL, relational databases, root-cause analysis, debugging, ticket management, international communication
Preferred skills
Cloud technologies (AWS), modern software landscapes, JIRA
Responsibilities
Analyze technical problems and perform root-cause analysis, Debug applications and work with SQL databases including data corrections and integrations, Document software errors and collaborate with development teams, Serve as technical contact for international customers and internal teams, Collaborate with international teams in Europe and the USA
Seniority
Senior, hands-on IC
