Core
First point of contact for a home care service, handling calls from patients, relatives, doctors, and insurers to route inquiries and coordinate schedules.
Role type
Customer service representative (home care)
Builds
Call routing and appointment coordination for a home care provider
Domain
Healthcare / Home care
Deliverable
client delivery
Required skills
telephone communication, call routing, appointment coordination, data entry, multilingual communication (German C1)
Preferred skills
experience in call centers or customer service, basic computer skills