Sozialversicherungsfachangestellter (m/w/d) – Leistungsrecht & Einzelfallerstattung Patientenservice
Core
Assist patients via phone through individual reimbursement processes, verifying documents, coordinating with insurance companies and medical providers, and guiding them through claim decisions and appeals.
Role type
Senior IC case management specialist (health insurance)
Builds
Patient support programs for healthcare specialists
Domain
Health insurance / Social security law
Deliverable
client delivery
Required skills
German social insurance law expertise, individual case assessment, document verification, phone communication, process coordination, stakeholder management
Preferred skills
Experience with statutory health insurance, complex case handling, process improvement
Technologies
Management systems
Responsibilities
Guide patients through reimbursement processes via phone, verify application documents, track case status with insurance providers, coordinate solutions for delays or rejections, communicate with doctors and clinics, document cases and improve processes