Kaufmännische Sachbearbeitung Kundenservice (w/m/d)
On-site
Core
Handling customer inquiries regarding orders, deliveries, returns, and payments via email and phone for a premium luggage and accessories e-commerce brand.
Role type
Customer Service Operations Specialist
Builds
Customer support workflows and resolution processes for online orders
Domain
E-commerce / Retail
Deliverable
client delivery
Required skills
Order management, Returns processing, Payment verification, CRM/ERP systems, Email communication, Phone communication, Process documentation, Cross-functional collaboration, Process improvement, AI tool adoption
Preferred skills
E-commerce experience, English language skills
Technologies
Customer-Service systems, ERP systems