Mitarbeiter:in im Kundenservice
Core
First point of contact for customers, handling inquiries, orders, and product advice via phone and email to ensure excellent service from initial request to delivery.
Role type
Customer Service Representative
Builds
Customer service interactions and order processing for Sport-Thieme's sports equipment catalog
Domain
Retail / Sports Equipment
Deliverable
client delivery
Required skills
Phone communication, Email communication, Order processing, Customer data management, Product knowledge, Microsoft Office, ERP systems
Preferred skills
Experience with Microsoft Dynamics NAV
Responsibilities
Answering customer inquiries via phone and email, Processing customer orders, Maintaining customer data, Coordinating with internal departments, Performing reception duties
Seniority
Entry-level / Junior