IT-Fachkraft (m/w/d)
Core
First-level IT support specialist responsible for troubleshooting hardware and network issues, coordinating external services, and documenting incidents.
Role type
1st Level IT Support Engineer
Builds
IT infrastructure stability and user productivity
Domain
IT Support / Hardware & Networking
Required skills
hardware troubleshooting, network diagnostics (LAN/WLAN), incident documentation, external vendor coordination, basic system administration
Preferred skills
analytical thinking, communication, flexibility, on-call availability
Technologies
PCs, Notebooks, Tablets, Smartphones, LAN, WLAN, active network components
Responsibilities
Diagnose and resolve technical issues for end-user devices, coordinate warranty and service requests with external providers, document incidents and create work instructions, implement standard operating procedures
Seniority
Entry-level to Mid-level, hands-on IC