IT Site Support Agent (m/w/d) in Düsseldorf
On-site
Core
First-level IT support agent handling technical inquiries, incidents, and service requests for employees.
Role type
IT Service Desk Agent
Builds
IT support services for internal employees
Domain
Corporate IT / Professional Services
Required skills
IT support, Microsoft 365, Ticketing systems, Endpoint management, ITIL processes
Preferred skills
ServiceNow, Xurrent/4me, Microsoft Intune
Responsibilities
Analyze and resolve incidents and service requests, Support hardware and software issues, Manage user accounts and permissions, Troubleshoot end devices and peripherals, Document solutions and improve support processes, Escalate critical incidents
Seniority
Mid-level, hands-on IC