Mitarbeiter Kundenservice – Auftrags- & Portierungsmanagement (m/w/d)
Hybrid
Core
Coordinating number portings, purchasing telecom lines, and managing customer orders and hardware for a regional fiber internet provider.
Role type
Operations & Order Management Specialist
Builds
Telecom infrastructure services and customer onboarding
Domain
Telecommunications / Fiber Internet
Required skills
Order coordination, vendor communication, data entry, hardware logistics, CRM usage, process adherence
Preferred skills
Customer service experience, problem-solving, adaptability, learning agility
Technologies
Outlook, CRM systems
Responsibilities
Coordinate number portings, purchase telecom lines, track orders, manage hardware shipping, update customer data, handle customer exceptions
Seniority
Entry to Mid-level, hands-on IC