Customer Success Manager Robotik (m/w/d) - Hannover
Core
Managing post-installation relationships for robotics solutions, analyzing usage to identify expansion opportunities, and ensuring long-term customer success.
Role type
Customer Success Manager (Robotics)
Builds
Robotics solutions and services for industrial clients
Domain
Robotics / Industrial Automation
Deliverable
client delivery
Required skills
Key account management, strategic account development, usage analysis, solution selling, contract management, cross-functional coordination
Preferred skills
Experience in sales or customer success, ability to manage multiple accounts, proactive business development
Technologies
Robotics platforms, CRM systems
Responsibilities
Analyze customer usage to identify new deployment sites and expansion opportunities; coordinate maintenance, repairs, and spare parts; secure contract renewals; generate case studies and references; recommend additional services and training.
