Technischer Support (m/w/d)
Core
Support and configure software for online banking, apps, and digital services, resolving customer technical issues.
Role type
Technical Support Specialist
Builds
Resolved technical issues and user queries for banking digital services
Domain
Banking / IT Support
Deliverable
client delivery
Required skills
technical troubleshooting, user communication, ticket documentation, self-management
Preferred skills
IT or technical training, affinity for digital applications
Technologies
online banking platforms, mobile apps, ticketing systems
Responsibilities
analyze and resolve technical disruptions, handle user inquiries, document support cases in the ticket system