Mitarbeiter IT-Service & Digital Workplace (m/w/d)
Core
Providing first-level IT support and digital workplace management for employees, including hardware setup, software troubleshooting, and document management system administration.
Role type
IT Service & Digital Workplace Specialist (First-Level Support)
Builds
IT support services and digital workplace solutions for internal employees
Domain
Construction industry IT support
Deliverable
client delivery
Required skills
Windows OS proficiency, Microsoft 365 (Word, Excel, Outlook, Teams), network basics, hardware setup, peripheral device management, DOCUframe system administration, Raspberry Pi maintenance, technical communication
Preferred skills
IT affinity for career switchers, structured problem-solving, process improvement mindset
Responsibilities
Provide first-level IT support for hardware and software issues, set up new workstations including PCs, monitors, and printers, maintain and troubleshoot Raspberry Pi systems and touch displays, administer DOCUframe document management system, document and resolve support tickets, collaborate with external IT service providers