Mitarbeiterin / Mitarbeiter (m/w/d) im IT-Service- und IT-Asset-Management
Core
Managing IT service requests, dispatching, and overseeing IT asset inventory and license management for the Federal Agency for Cartography and Geodesy.
Role type
IT Service and Asset Management Specialist
Builds
IT service processes and asset inventory for a federal government agency
Domain
Public Sector / IT Operations
Deliverable
dashboards & analysis
Required skills
IT service management, ticketing systems, configuration management database (CMDB), license management, inventory management, data entry
Preferred skills
IT administration, contract management, budget planning
Responsibilities
Accept, prioritize, and assign IT service requests; monitor service levels and processing status; maintain internal service catalog and CMDB; manage hardware/software inventory and licenses; support IT planning and budget documentation
Seniority
Entry-level to Mid-level, hands-on IC