Mitarbeiter Service Desk (m/w/d)
Core
First-level IT support specialist handling incidents and service requests for the TST Group's IT services, acting as the central contact point for users.
Role type
First-Level IT Support Specialist
Builds
IT service stability and user productivity for a logistics company
Domain
Logistics / IT Infrastructure
Required skills
Windows 11 administration, Microsoft 365 (Entra ID, Intune, Exchange Online, Teams), ticketing systems, PC hardware troubleshooting, network basics (TCP/IP, DNS, DHCP), documentation
Preferred skills
Azure, Citrix, Jira Service Management, 2nd-level support experience, English
Technologies
Windows 11, Microsoft 365, Entra ID, Intune, Exchange Online, Teams, Azure, Citrix, Jira Service Management, Confluence, CMDB
Responsibilities
Accept, qualify, and document incidents and service requests; ensure telephone availability and resolve queries within service times; independently analyze and fix errors in the Microsoft environment; coordinate with 2nd and 3rd-level support for complex issues; configure, issue, and reclaim end-user devices; maintain knowledge base and asset data; communicate centrally with stakeholders during system outages
Seniority
Mid-level, hands-on IC