Costumer Support Manager (m/w/d)
Core
Manage technical and commercial customer inquiries, lead support measures, and develop individual service offers for the aviation aftermarket sector.
Role type
Customer Support Manager
Builds
Aftermarket service and support solutions for aircraft manufacturers and operators
Domain
Aviation / Aerospace Aftermarket
Deliverable
client delivery
Required skills
Technical and commercial problem solving, project management, training delivery, performance analysis, cross-functional collaboration
Preferred skills
Industry knowledge, negotiation skills, structured and analytical work style
Technologies
N/A
Responsibilities
Act as the primary contact for customers on technical and commercial issues; independently manage customer requests and ensure successful implementation; support national and international aftermarket projects; design and conduct customer, product, and application training; develop individual service and support offers; create and analyze performance and reliability reports to optimize product performance and customer satisfaction; collaborate with Engineering and Customer Service teams.
Seniority
Mid-level, hands-on manager