Mitarbeiter (m/w/d) im Forderungsmanagement
Core
Handling customer inquiries, managing complaints, advising on payment terms, and processing account changes for a debt collection service.
Role type
Customer service representative (debt collection)
Builds
Customer service interactions and payment agreements
Domain
Financial services / Debt collection
Deliverable
client delivery
Required skills
Customer advisory, complaint management, payment plan creation, account administration, system documentation, PC proficiency
Preferred skills
Motivation, friendly demeanor, structured work, high service orientation
Responsibilities
Process telephone customer inquiries, manage complaints, advise customers on payment terms, provide information on open invoices and reminders, explain bank fees and collection charges, create installment plans and payment agreements, process written customer orders (e.g., bank changes, cancellations), maintain master data