Application Manager / Second - Level - Support (m/w/d)
Hybrid
Core
Ensuring stable operation of IT solutions, products, and services for hospital customers by providing second-level technical support.
Role type
Second-level IT support engineer
Builds
IT support services for hospital clients
Domain
Healthcare IT
Deliverable
client delivery
Required skills
IT troubleshooting, ticket system management, Active Directory, SQL, networking, firewall configuration, database administration, peripheral hardware support, Microsoft OS and Office applications
Preferred skills
Experience with ticketing systems, knowledge of SQL Management Studio
Responsibilities
Analyze and resolve technical issues independently, document all support steps in ticket history, handle peripheral hardware problems, assist with software updates and upgrades, contribute to knowledge base development
Seniority
Mid-level, hands-on IC