Computer User Support Specialist
Core
Provide on-site Tier II technical support for desktop computing environments, hardware, and software at a military medical center.
Role type
Senior IC IT support specialist (help desk / systems administration)
Builds
Operational desktop workstations, network connectivity, and user accounts for Defense Health Agency staff
Domain
Defense / Military medical facility IT
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Microsoft Windows OS support, hardware troubleshooting and repair, network protocol configuration (TCP/IP, wireless), Active Directory management, mobile device configuration, data wiping and security compliance, ticketing system documentation
Preferred skills
Experience in enterprise medical environments, familiarity with pagers and remote communications devices
Technologies
Microsoft Windows, TCP/IP, Active Directory, EMTS, mobile pagers
Responsibilities
Install, configure, and troubleshoot desktop operating systems and office automation software; repair and maintain microcomputers, peripherals, and mobile devices; manage network protocols and printer operations; create and manage user accounts and drive allocations; document solutions and track equipment inventory; perform secure data wiping per Army regulations; provide Tier II security and customer service support
Seniority
Mid-level, hands-on IC