IT-Support (m/w/d)
Hybrid
Core
First point of contact for customers regarding IT questions via phone, email, and ticket system, analyzing issues, finding solutions, and providing small remote training sessions.
Role type
IT Support Specialist
Builds
IT support services for communication industry clients (agencies to media companies)
Domain
IT Support / B2B Software
Deliverable
client delivery
Required skills
IT support experience or technical training, customer contact skills, clear communication (phone and written), structured ticket management, ability to handle multiple parallel requests
Preferred skills
experience with training or presentations in front of customers