Head of Customerservice & Operation ( m/w/d)
Core
Lead and organize the Customer Service team to ensure reliable and professional customer support, managing orders, deliveries, complaints, and administrative processes for trade customers.
Role type
Senior leadership customer service and operations manager
Builds
Customer service operations, order fulfillment, and trade customer administrative processes
Domain
Retail / FMCG (Food & Spirits)
Required skills
Team leadership, order management, process optimization, stakeholder coordination, financial reconciliation, administrative process management
Preferred skills
ERP and CRM system proficiency, sales operations experience
Responsibilities
Lead and organize the Customer Service team, ensure fast and reliable customer support, monitor orders and deliveries, coordinate administrative processes, oversee billing and resolve discrepancies, optimize workflows and develop standards, act as central interface between CS, Sales, Logistics, Accounting, and Management