IT Support Specialist Cloud (m/w/d)
Core
First point of contact for customers regarding software products and services in electronic payment traffic, ensuring reliable and stable delivery of cloud-based solutions.
Role type
IT Support Specialist (Cloud)
Builds
Cloud-based payment traffic applications and third-party software services
Domain
Financial services / Cloud infrastructure
Required skills
Cloud operations, ticketing systems, software deployment coordination, customer communication, requirement analysis, stakeholder management
Preferred skills
IT or cloud environment knowledge, structured problem-solving
Technologies
Cloud platforms, ticketing systems
Responsibilities
Process customer inquiries via ticketing system, email, and phone; ensure reliable delivery of software solutions and licenses; monitor and maintain production cloud systems; coordinate software releases and deployments with customers; analyze requirements and translate them into solution-oriented measures; collaborate with team members to support service development