Telefonberater/in
Core
Inbound customer service representative for a statutory health insurance company, handling member inquiries and service information via phone.
Role type
Customer service representative (inbound)
Builds
Member support and service information for a statutory health insurance company
Domain
Healthcare / Insurance
Deliverable
client delivery
Required skills
telephone communication, customer service, modern software proficiency, empathy, reliability
Preferred skills
completed vocational training, experience in customer service, knowledge of social insurance law
Responsibilities
Inbound telephone support for existing members, consulting on insurance services and benefits, maintaining member and contact data, post-call documentation and document dispatch