Customer Support-2nd-Level-Mitarbeiter (m/w/d) in Wernau (Neckar)
Core
2nd-level customer support specialist handling written inquiries via email for an e-commerce company selling costumes and party supplies.
Role type
2nd-level customer support specialist
Builds
Customer support operations for online shops
Domain
E-commerce / Retail
Deliverable
client delivery
Required skills
German (native/C-level), written communication, email management, order processing, returns handling, logistics coordination, MS Office basics
Preferred skills
E-commerce experience, warehouse management system experience
Responsibilities
Answer customer questions about orders, products, deliveries, returns, and complaints; coordinate with shipping providers (DHL, GLS) for delivery inquiries; assist with data analysis and reporting in collaboration with accounting; update product information in online shops as needed; collaborate with e-commerce and logistics teams