IT Support Specialist 2nd Level Support (m/w/d)
Core
2nd Level IT Support Specialist serving as the bridge between 1st Level Support, employees, and external providers to resolve complex incidents and optimize support processes.
Role type
2nd Level IT Support Specialist
Builds
IT infrastructure and application support services
Domain
Healthcare / IT Infrastructure
Required skills
Active Directory, ITIL, Service Request Management, SLA Compliance, Knowledge Base Creation, System Integration, Network Infrastructure, Application Support, Microsoft 365, Server Virtualization
Preferred skills
ITIL Certification, Citrix VDI, NetApp
Technologies
Active Directory, Microsoft 365, Exchange, NetApp, Citrix VDI, Windows, Server Virtualization
Responsibilities
Handle complex incidents and service requests, Escalate issues to internal teams and external providers, Document solutions and build knowledge bases, Ensure service quality through SLA adherence
Seniority
Mid-level, hands-on IC