Customer Service Specialist (m/w/d)
Core
Handling customer inquiries and orders via phone, email, and other channels to ensure customer satisfaction.
Role type
Customer Service Specialist (Order Processing & Support)
Builds
Customer service operations for Fidia Pharma's joint care, skin care, eye care, and wellness product portfolio.
Domain
Pharmaceuticals / Customer Service
Deliverable
client delivery
Required skills
SAP (master data maintenance, order processing, complaints, inventory), MS Office, order tracking, complaint handling, return processing, warehouse intake, inventory control
Preferred skills
Sales internal service experience, customer acquisition, quality process understanding
Technologies
SAP, MS Office
Responsibilities
Process customer inquiries and orders, maintain customer master data, handle complaints and returns, manage warehouse intake and inventory, collaborate with sales and logistics
Seniority
Mid-level, hands-on IC