Mitarbeiter/in Customer Service & Office Management
Core
Central interface between customers, on-site staff, and international departments, ensuring customer satisfaction and coordinating operational/administrative processes.
Role type
Customer Service & Office Management Specialist
Builds
Customer orders, site operations, and administrative workflows for a PPE subsidiary
Domain
Industrial/Trade (Personal Protective Equipment)
Required skills
Order processing, complaint handling, ERP/CRM system usage, inventory coordination, stakeholder communication, process improvement
Preferred skills
Experience in mid-sized or international companies, industry/trade background
Technologies
ERP systems, CRM systems
Responsibilities
Process and manage customer orders, quotes, and tenders; Handle customer inquiries, complaints, and documentation requests; Monitor order fulfillment and delivery schedules; Coordinate inventory levels and reordering with supply chain teams; Coordinate external service providers and site organization; Support sales leadership with daily operational tasks.
Seniority
Mid-level, hands-on IC