Mitarbeiter*in (m/w/d) im 1st und 2nd Level IT-Support Smallworld GIS
Core
Providing 1st and 2nd level application support for Smallworld GIS software to customers in the network operator industry.
Role type
1st and 2nd level IT support engineer (GIS)
Builds
Maintains operational stability of GIS-based software solutions for network operators
Domain
Geospatial Information Systems (GIS) / Network Operations
Required skills
GIS software experience, object-oriented programming (Java/C#), ticket system management, error troubleshooting, customer communication
Preferred skills
Smallworld Magik programming language, new technology adoption
Technologies
Smallworld GIS, Java, C#
Responsibilities
Handle support tickets via the internal ticketing system, troubleshoot and resolve errors in Smallworld GIS software, escalate complex issues to appropriate specialists, assist customers with general problem solving
Seniority
Mid-level, hands-on IC