IT-Support (w/m/d) 1st & 2nd Level – Haustechnikgroßhandel
Core
Provide 1st and 2nd level IT support for internal users, handling tickets via phone, email, and on-site visits to ensure smooth internal processes.
Role type
IT Support Specialist (1st & 2nd Level)
Builds
Reliable IT operations and user support for the Hempelmann team
Domain
Retail / Haustechnikgroßhandel / IT Infrastructure
Deliverable
client delivery
Required skills
Windows 11 & Server administration, macOS/iOS support, Network configuration (Routers, Switches, Access Points), IP Camera systems, PBX/Telephony systems, Software distribution (Baramundi), SQL basics
Preferred skills
Office 365 administration, Cisco/Callisto/Kurmi telephony experience
Technologies
Windows 11, Windows Server, macOS, iOS, Aruba, HP, Baramundi, Office 365, SQL, Cisco, Callisto, Kurmi
Responsibilities
Triage and resolve IT support tickets (1st & 2nd level), Configure and maintain network components and servers, Provide direct end-user support and troubleshoot application issues
Seniority
Mid-level, hands-on IC
