Sachbearbeiter (m/w/d) Abrechnung und Gewährleistung
Core
Managing billing, warranty claims, and customer service for BMW/Mini dealership workshop and accident orders.
Role type
Senior accounts payable and warranty specialist (automotive)
Builds
Accurate billing records, warranty claim resolutions, and customer communication for service/garage operations
Domain
Automotive retail / After-sales service
Required skills
Invoice processing, warranty claim adjudication, customer correspondence, system administration (APAS), quality control of workshop orders, vendor billing, rental car billing, shift planning
Preferred skills
BMW/Mini brand knowledge, BMW system landscape familiarity, warranty reference certification
Technologies
APAS
Responsibilities
Process billing and settlement for workshop and accident orders; Handle warranty and goodwill claims with the manufacturer; Review workshop orders and ensure order quality; Manage customer letters regarding technical actions; Monitor open orders and accounts; Process insurance cases and warranty credits; Administer the APAS system including shift planning for service advisors
