Koordinator:in DMS Support (m/w/d)
Core
Central point of contact for DMS (Dealer Management System) support, handling incoming requests from DMS providers, creating and resolving tickets, and communicating answers back to providers.
Role type
Support Coordinator
Builds
Support workflows and documentation for DMS providers
Domain
Automotive IT / Dealer Management Systems
Deliverable
client delivery
Required skills
Ticket management, documentation, interface validation, communication, MS Office/Excel, basic technical understanding of interfaces
Preferred skills
Degree or study background
Technologies
Jira, Confluence, SharePoint, MS Office/Excel
Responsibilities
Receive and process DMS provider requests as tickets; Resolve issues independently or by coordinating with subject matter experts; Document answers and processes in Wiki/Confluence/SharePoint; Support interface approvals and validations with DMS providers; Participate in regular review meetings with brand representatives.
Seniority
Individual Contributor