Einsatzplaner/Disponent für den Kundendienst (m/w/d)
Core
Planning and coordinating field service dispatches to ensure smooth operations for the customer service team. (via careerplan.io/jobs/10001-1003672230-S-einsatzplanerdisponent-fur-den-kundendienst-mwd-at-zach-elektroanlagen-gmbh-co-kg)
Role type
Service Dispatch Planner
Builds
Field service schedules and technician assignments
Domain
Technical customer service / Field service logistics
Required skills
Technical understanding, Planning software proficiency, ERP/CRM systems, Prioritization, Communication, Process improvement
Preferred skills
Commercial or technical training background, Experience in technical customer service
Responsibilities
Plan and coordinate service dispatches from inquiry intake to scheduling, Assign technicians based on qualification and availability, Coordinate with customers and internal departments, Maintain customer data and dispatch plans in ERP/CRM systems, Assist with material preparation, Handle inquiries and complaints, Support process improvement and post-service analysis, Monitor safety compliance
Seniority
Mid-level, hands-on IC