IT Service Desk Agent (m/w/d) – 1st Level Support
Core
Providing 1st and 2nd level IT support to end users, managing tickets, and troubleshooting standard software and operating systems.
Role type
IT Service Desk Agent (1st/2nd Level Support)
Builds
IT support services for end users
Domain
IT Infrastructure / Helpdesk
Deliverable
client delivery
Required skills
ITSM ticket management, Windows OS troubleshooting, Active Directory management, Microsoft 365 support, Mobile Device Management, Citrix support, remote maintenance
Preferred skills
Driver's license (via careerplan.io/jobs/10001-1003660772-S-it-service-desk-agent-mwd-1st-level-support-at-datagroup-rhein-main-gmbh)
Technologies
Microsoft 365, Windows, Active Directory, Citrix, ITSM tools
Responsibilities
Handling customer inquiries in 1st/2nd-level support, Qualifying and documenting requests in an ITSM system, End-user support for standard software (MS Office, Adobe), End-user support for common operating systems, Supporting Microsoft 365 environment, Remote maintenance of clients, Citrix support, Mobile Device Management, Active Directory Management