Lead Enterprise Documentation & Knowledge (all genders)
Core
Designing and managing the enterprise-wide knowledge and documentation landscape to enable scalability, delivery capability, and sustainable knowledge transfer for an insurance software platform.
Role type
Lead Enterprise Documentation & Knowledge Manager
Builds
Enterprise documentation platforms, knowledge bases, and governance models for an insurance software suite.
Domain
Insurance technology / IT Documentation & Knowledge Management
Required skills
Structuring complex technical and architectural content, IT architecture understanding, knowledge management concepts, documentation standards and governance, stakeholder management, process optimization, AI solution identification
Preferred skills
Insurance industry experience, software development background, modern learning concepts
Technologies
AI tools, documentation platforms, knowledge management systems
Responsibilities
Define documentation standards and governance models, ensure quality and usability of documentation, collaborate with architecture and development teams, develop documentation platforms, create reusable knowledge bases for onboarding and AI systems
Seniority
Senior, hands-on IC