Kundenberater (m/w/d) für einen bekannten Tabakhersteller
Core
Customer advisor handling outbound calls, emails, and chats to support customers with e-cigarette products, including satisfaction surveys, onboarding, and product recommendations.
Role type
Customer Service Representative (Outbound)
Builds
Customer support interactions and sales for e-cigarette products
Domain
Consumer Electronics / Tobacco
Deliverable
client delivery
Required skills
German (fluent), customer service, sales, technical product knowledge, communication, adaptability
Preferred skills
English, prior experience in helpdesk or sales, flexibility with service hours
Technologies
Modern AI tools, WhatsApp, Facebook Messenger
Responsibilities
Conduct customer satisfaction surveys, inform customers about product topics and warranty terms, support customers during onboarding and registration, offer suitable products based on customer needs, interview customers on relevant topics, ensure customer satisfaction via outbound calls
Seniority
Entry-level / Junior
