Microsoft 365 Support Specialist (m/w/d)
Core
Support and administration of Microsoft 365 Modern Workplace environments (Cloud and On-Premise), including user account management, service configuration, and troubleshooting.
Role type
Microsoft 365 Support Specialist
Builds
Microsoft 365 Modern Workplace solutions
Domain
IT Services / Microsoft Cloud
Deliverable
client delivery
Required skills
Microsoft 365 Cloud Ecosystem, IT Support, Exchange Online, Microsoft Teams, SharePoint Online, Entra ID
Preferred skills
PowerShell, ITIL Foundation, Ticketing systems, Remote support tools
Technologies
Microsoft 365, Exchange Online, Microsoft Teams, SharePoint Online, Entra ID, PowerShell
Responsibilities
Support and assist Microsoft 365 users with technical questions; Set up and administer Microsoft 365 Modern Workplace environments; Manage user accounts, licenses, and permissions in M365; Support configuration and optimization of M365 services; Document technical processes and solutions; Provide Level 1 and Level 2 technical support and troubleshooting.
Seniority
Junior to Mid-level, hands-on IC
